Policies

At emolie Fragrances, we are committed to a smooth and reliable delivery experience. Here is what to expect when you place an order.

1. Order processing

Orders are processed within 1–2 business days. Orders are confirmed and prepared once payment has been successfully completed.

2. Delivery timeframe

Delivery takes 2–5 business days after your order has been processed, depending on your destination and courier operations.

3. Working days

We operate from Saturday to Thursday. Friday is a non-working day. Orders placed on Friday will be processed from the next working day.

4. Shipping fees

Shipping fees, where applicable, are calculated at checkout based on your delivery location and order details.

5. Delivery information

Please provide an accurate and complete shipping address and contact details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

6. Delays

We aim to meet the delivery timeframe above. However, delays may occur due to courier issues, high order volumes or unforeseen circumstances beyond our control.

7. Shipping confirmation

Once your order has been shipped, you may receive a notification with delivery details, where available.

8. Shipment support

For help with your order, message us through Instagram DM. Please include your order number so our team can assist you.

At emolie Fragrances, we take care in crafting every perfume. The following conditions apply to refund requests.

1. Refund eligibility

To qualify for a refund, all of the following conditions must be met:

• Your perfume must be in its original condition, with no damage or misuse.
• The original external packaging must be included.
• Opening the bottle for testing is permitted.
• Your refund request must be submitted within 3 days of receiving your order.

Refunds are not available solely because of a personal dislike of the scent.

2. Exchanges

We do not offer exchanges.

3. Requesting a refund

Contact our support team through Instagram DM within 3 days of delivery. Include your order number and the reason for your request. Our team will guide you through the return process.

4. Inspection and refunds

Refunds are processed only after the returned item has been received and inspected.

• Shipping fees, if any, are non-refundable.
• Misuse, intentional damage or missing original packaging will void refund eligibility.