Return & Exchange Policy
Customer care
Submit refund requests within 3 days of delivery. Opening the bottle for testing is permitted. Exchanges are not available.
At emolie Fragrances, we take care in crafting every perfume. The following conditions apply to refund requests.
1. Refund eligibility
To qualify for a refund, all of the following conditions must be met:
- Your perfume must be in its original condition, with no damage or misuse.
- The original external packaging must be included.
- Opening the bottle for testing is permitted.
- Your refund request must be submitted within 3 days of receiving your order.
Refunds are not available solely because of a personal dislike of the scent.
2. Exchanges
We do not offer exchanges.
3. Requesting a refund
Contact our support team through Instagram DM within 3 days of delivery. Include your order number and the reason for your request. Our team will guide you through the return process.
4. Inspection and refunds
Refunds are processed only after the returned item has been received and inspected.
- Shipping fees, if any, are non-refundable.
- Misuse, intentional damage or missing original packaging will void refund eligibility.