Shipping Policy

Delivery with emolie

At emolie Fragrances, we are committed to a smooth and reliable delivery experience. Here is what to expect when you place an order.

1. Order processing

Orders are processed within 1–2 business days. Orders are confirmed and prepared once payment has been successfully completed.

2. Delivery timeframe

Delivery takes 2–5 business days after your order has been processed, depending on your destination and courier operations.

3. Working days

We operate from Saturday to Thursday. Friday is a non-working day. Orders placed on Friday will be processed from the next working day.

4. Shipping fees

Shipping fees, where applicable, are calculated at checkout based on your delivery location and order details.

5. Delivery information

Please provide an accurate and complete shipping address and contact details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

6. Delays

We aim to meet the delivery timeframe above. However, delays may occur due to courier issues, high order volumes or unforeseen circumstances beyond our control.

7. Shipping confirmation

Once your order has been shipped, you may receive a notification with delivery details, where available.

8. Shipment support

For help with your order, message us through Instagram DM. Please include your order number so our team can assist you.